What was broken before the platform
Decades of tax receipts, statements, and records stored in a physical file cabinet — no digital copies, no backup, one disaster away from total loss.
A 3-hour round-trip drive each tax season just to deliver documents to the tax preparer — exhausting for an 84-year-old.
Inconsistent categorization and missed deductions because filing was done by memory and habit, not a system.
Hours spent searching for a single document when the tax preparer or insurance company requested it.
Manual, error-prone expense totaling — adding up receipts by hand, missing items, and second-guessing the math.
Absolutely no backup — if the cabinet was lost to fire, flood, or theft, decades of financial history would be gone.
A hard requirement that the system be simple enough for an 84-year-old with no tech background to use independently.


